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Terms & Conditions

1. Purchase Contract

By visiting and using our website you are bound by these terms and conditions. Please read through the information carefully. 

All use and purchases made on this website are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given use or purchase will be those in effect at the date of your order or specific use.  If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise terms and conditions applicable to your site visit or purchase.

1.2  We will confirm acceptance of your order placed on our website. This will be via email, with the details you've provided us with (via our log in). At the point of acceptance, the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.

2. Price and Delivery Charges

2.1 The price of the goods is shown on the website at the time you confirm your order. These costs are clearly shown on the 'shopping pages' 'in your basket' and at the point of checkout *subject only to any inadvertent technical glitch for which we will not be liable and would communicate with you to advise. 

2.2 The prices stated on the website will be inclusive of any VAT payable.

2.3 If we make an error in advertising the price of the goods on the website, we reserve the right to cancel any orders you place for such goods.

2.4 Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things, the value of your order, the date and time of your delivery and your delivery address and charges may vary from week to week. 

3. Payment

3.1 Payment may be made by debit, credit or charge card or via Paypal. 

3.2 No other companies vouchers or "money-off" coupons will be accepted towards payment of an order.

3.2 The debit, credit and charge cards accepted by us are those listed on the website on the date on which your order is placed.

3.3 Authority for payment will be requested from your card issuer at the time of your order.

3.4 You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. 

4. Delivery (See - Our Delivery & Returns for more assistance) 

4.1 Delivery options will be shown when you checkout. Our aim is for items to be delivered within 72 hours, we will advise if there are any delays to your order (via the email address you have provided us with). Deliveries will be made to the address you've provided us with (you have the ability to create an address book and store addresses within your login) We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether. Please note - some deliveries may be sent directly from our sellers, our aim is to reduce the carbon footprint of products wherever possible. 

4.2 Products are subject to availability.  We will also highlight if products are out of stock via the website, if for any reason a purchase has been taken for a product, which is unfortunately out of stock, you will be provided with the following options - A full refund, an alternative product, or an advisory of when the product will be available and a timeline of when we can deliver.  It is our policy to provide you with these options with a 48-hour timescale. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers. 

4.3 We will always try to supply you with all items purchased within the same delivery, again this will help keep down our carbon footprint.  You will be notified if your delivery has been split, to keep you updated throughout. 

4.4 We take special care to endeavour that deliveries are made within a reasonable time period. We may ask that an appropriate person signs for the goods on delivery. If no one is at the address when the delivery is attempted a delivery note may be left with instructions on how to obtain your goods.

4.5 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery. In any event, subject to clause 7.1 below, our liability to you will be limited to the price of goods not delivered and the cost of delivery.

4.6 In the event that you instruct us to leave a delivery unattended at your address or with a neighbour, we expressly disclaim all liability that may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items that need to be kept within a specified temperature range.

5. Defective Goods

5.1Subject to clause 8.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising. 

6. Cancellation Rights

6.1 Subject to clauses 6.2 and 6.3 you have the right to cancel the contract within 30 days from the day after you receive all goods in your order by notifying us by telephone or e-mail.  Once you've cancelled an order you then have a further 14 days to send the goods back.

6.2 In the case of personalised, made to measure or perishable items you do not have the right to cancel the contract. Should you wish to cancel your order prior to the time of delivery, we shall be entitled to charge you in full for an amount equal to the price of the personalised, made to measure or perishable items contained in your order.

 6.3 In respect of items that have sealed packaging, such as toiletries you have the right to cancel the contract at any time 14 days from the day after you receive all goods in an order by notifying us by telephone or e-mail.  Once you've cancelled an order you then have a further 14 days to send the goods back. We ask that items are returned to us with their original packaging and with any seals intact. In the event that the seal is removed or tampered with, we shall not permit that item to be returned nor shall we refund the cost of this item to you. 

6.4 We will arrange with you for cancelled goods to be returned to us, and we will endeavour to credit your payment card with the price of such goods within three working days from the day on which notice of cancellation was given, within 30 days of receiving notification of your cancellation. If you elect to return the goods by post, you must cover the cost of postage.

7. Warranty and Liability

7.1 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.

8. Faulty Goods

8.1 In the event of faulty goods, you have the right to return the product within 30 days for a replacement or refund in accordance with consumer law.

8.2 In addition to paragraph 4.5, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

8.3 Other than as set out in clause 8.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

9. Privacy (See our Privacy Policy for further assistance)

9.1 To help us ensure the best possible service some telephone calls may be recorded.

9.2 We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.

9.3 At the time of your registration you will set up your own password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information is given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you

10. Customer Complaints

10.1 Any Customer complaints should be addressed to our customer service team via email to or via the contact us section on our website. We endeavour to answer all complaint within 7 days.

11. Special Offers, Promotions and Competitions

11.1 From time to time, and at our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded.

11.2 We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to clauses 2.1(a) and 4.2, we will honour at the offer price any order placed by you before an offer ends, or is amended or withdrawn.

11.3 We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.

12. General

12.1 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

12.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the website without prior written permission. LettyBoo may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the website.

12.3 These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them. Pet Scents is a trading name of Collarways Limited. The registered company address for LettyBoo Limited is 3 Linmere Walk, Oakmere, Northwich CW8 2ZS. Registered in England. Company registration number: 13216495.



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